Case study

Linkom

A rebrand for a customer service solutions company built around a simple promise — real people, better support — carried through a confident navy-and-gold mountain mark and a full stationery-to-billboard system.

IndustryCustomer service
ScopeRebrand + brand system
Year2025
Timeline8 weeks
Linkom branded card box with Real People. Better Support tagline
The brief

Where Linkom started

Linkom's old mark didn't say "customer service" — it said nothing in particular, and it wasn't holding up across the stationery, merchandise and outdoor advertising the business actually needed.

Our job: rebrand it around what the company actually sells — real people, fast resolution, trust — and build a system disciplined enough to run from a notebook to a billboard without losing consistency.

What we did

The work

Every decision made against the strategy, then handed over as usable tools.

01RebrandA new mountain mark, wordmark and navy-and-gold palette.
02Stationery & CollateralNotebooks, envelopes, letterhead and branded packaging.
03Merchandise & OutdoorTote bags, pens, and billboard advertising.
04LaunchRollout assets and a handover session with the team.
The output
The outcome

What changed

Linkom now shows up the same way everywhere — the billboard on the highway, the pen in a client's hand, the notebook on a desk. One mark, one promise, applied with discipline across the whole business.

“

Real people, better support — that's exactly who we are now, on every single touchpoint.

— Founder, Linkom
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